Our Policies


All ticket prices are per seat and are often well above face value. Ticket prices reflect our cost of obtaining quality seating, and are based on supply, demand, and seat location. Because tickets are bought and sold in the secondary market, prices are subject to change at any time.

All ticket orders are subject to availability. All Sales must be confirmed by a return phone call or email from one of our sales representatives.

There are no refunds or cancellations once an order is submitted. The only exception to this rule is if the event is cancelled. If the event is cancelled, we will gladly refund the full price paid for the tickets. Tickets to cancelled events need to be received in our office within 14 days of the cancellation notice to guarantee a full refund. Any shipping charges are not refundable. Tickets for postponed or rescheduled events will be honored at the new date of the event.

We will not replace lost, stolen or damaged tickets. Once the tickets are in your possession, they are your responsibility. Please keep your tickets in a safe place, and also away from direct heat or sunlight, for this can damage them.

All ticket orders placed on our website will be confirmed by a return phone call or e-mail during our normal business hours. We are open from 9:30am to 5:30pm Monday through Friday and from 10am to 2pm on Saturday Pacific Standard Time. We are closed Sunday. Online orders placed after 5pm Pacific Standard Time on weekdays or after-hours on weekends may not be processed until the next working day.

Tickets will be shipped via FedEx or UPS. If tickets are in hand, they will ship out within two business days. If tickets are not in hand, we will notify you with a phone call or an email, and they will ship out once they are in hand.

During certain holiday weekends, we are closed some Fridays, Saturdays, and Mondays. In these cases, we will not be able to process your order until we return the next business day. If you wish to purchase tickets the same day as the event, we recommend that you call our office and speak with one of our representatives.


Local number: (408) 371-2225
Toll free: (800) 578-9919

Monday thru Friday: 9am to 6pm
Saturday: 10am to 2pm
Sunday & Holidays: closed

© 2015 TopNotchSeats. All Rights Reserved.

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